Delivery Policy
Deliveries complete boxed scooters purchased online
Standard Free Next Business Day Delivery is available for orders to selected areas of Sydney, Melbourne, Brisbane and Adelaide; stock permitting.
Parts or merchandise deliveries are not free and quoted upon request.
All Deliveries are expected to be received between 2-5 business working days with our choice of courier (Up to 800km).
All Deliveries will have a tracking number and goods are signed upon being received by courier of our choice. Products are not insured unless requested.
Some of our third party Couriers are as follows:T&C's available on the couriers website.
TNT
Fastways
Courier's Please
Northline
Delivery Locations
We deliver to most residential and business addresses across Australia, however unfortunately there are certain remote locations that we are unable to deliver to.
Eco Scooters is also unable to deliver overseas or to Australian islands off the mainland.
Local Pick Up can be arranged from one of our retailers in your area, please visit retailer locations.
Eco Scooters is unable to deliver to PO Boxes or Lockers.
Large Orders
Orders that weigh over 200kg may be subject to an additional delivery fee.
Our Customer Service Team will contact you prior to shipment.
Authority to Leave
When the 'Authority to leave' option is selected at the Check Out, your order will be left on your doorstep if no one is available to sign for the order.
Please note in this case Eco Scooters will not be responsible for lost or damaged orders after they have been delivered.
Should the courier not accept an ‘Authority to Leave’ request and no one is available to sign for the order a card will be left with a contact number to arrange an alternative delivery day.
Missed Deliveries
When the 'Authority to leave' option is not selected at the Check Out, and no one is available to sign for the order a card will be left with a contact number to arrange an alternative delivery day.
Public Holidays
When a delivery is scheduled on a public holiday, it will occur on the next business day.
Delivery Windows
Deliveries are made between 8am and 5pm Monday to Friday.
You can track your delivery using the selected courier
* Delivery time frames may change from time to time due to unforeseen circumstances.
During the 'wet season', deliveries to the Northern Territory and Northern Queensland may take longer due to adverse weather conditions.
Please note that the courier requires us to allow three business days after the final day of expected delivery before we may contact them to lodge a formal investigation into an overdue delivery. The investigation may take up to 10 business days to resolve.
If an item is deemed to be ‘Delivered’ by the courier and you have not received the item, you will be required to contact the courier directly.
All items shipped by Ecoscooters are not insured for loss and damage. If insurance is required this request needs to be emailed to us at the time of ordering and may be an additional cost at the time of quoting.
